Help Desk Pro - Magento2

Help Desk Pro - Magento2

Help desk extension creates a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

Version: 2.1.0

Compatible: Magento CE Magento CE 2.1.x -> 2.3.x

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How It Works

Help desk extension creates a resource intended to provide the customer or end user with information and support related to a company’s or institution's products and services. You can create unlimited departments inside Help Desk and give permission rule for operator user, who take charge of answering ticket in each department. The ticket management is well designed helping both admin and customer in keeping track on created ticket.


Manage Departments

Because the customer’s question can be from very different titles, and need to be answered by different staff so you need to create some department to handle them. For example: Sales, Technical support…

Manage Departments
Manage Email Gateways

Manage Email Gateways

Instead of creating tickets on magento website, customer can also send support email to the email gateway. Helpdesk system will load all email from the email gateway and create ticket for them automatically.

Manage Tickets

An admin user can manage all tickets from admin panel. The tickets list are shown in a grid view with many information such as: created time, last reply time, title, department, customer's name, priority.

Admin manage ticket list

The admin user can view many information of the customer from left side of page. The user can also view all messages of the ticket to help him easier in supporting customer.

Admin view ticket

Email Queue

The helpdesk extension will send many notification emails for both customer and admin. In order to optimize sending email, all notificaiton emails will be added to queue and processed in background by cron job. Admin can also send the email manually by managing email queue from admin panel.

Manage Email Queue
Manage Spam Mails

Manage Spam Emails

You can mark an email is a spam mail so while loading emails from email gateways, if an email is sent from an email account that in spam list, system will ignore it.

Manage Quick Responses

You can add unlimited quick responses to reuse to reply to customers that have same questions. The quick responses can be used for only current user or for all users.

Manage Quick Responses

Support Rest API

With rest API you can develop your own APP to access to the extension.

Mobile App (in process)

We will provide a Mobile App (Android & IOS) that allows you can manage all tickets from your mobile.

Demo Information

Let play with our live demo to see how the extension Help Desk Pro - Magento2 work.

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