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Vendor RMA

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Vendor RMA

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Quick Overview

Vendor RMA plug-in is a powerful tool for managing, processing return and exchange requests between vendors and customers. Allowing your customers to request and manage returns and exchanges directly from your marketplace website
$149.00

Product Description

Vendor RMA plug-in is a powerful tool for managing, processing return and exchange requests between vendors and customers. Allowing your customers to request and manage returns and exchanges directly from your marketplace website

FEATURES

Frontend

  • Customer submit RMA request.
  • Customer communicates with vendor about the RMA request.
  • Customer can attach files to the RMA request.
  • Customer can escalate to claim if he is not satisfied about vendor service.

Vendor Cpanel

  • Vendor can manage all RMA which customer send for him.
  • Vendor A CAN NOT see RMA requests of vendor B.
  • Vendor can send message for customer.
  • Vendor can communicate with customer.
  • In some case, vendor can escalate the RMA request to admin process.

Admin Panel

  • Admin can view all RMA request from customer sent to vendor.
  • One customer/vendor escalates the RMA, admin will review the RMA and process it.
  • Allow to manage RMA types.
  • Allow to manage RMA reasons.

Configuration

  • Set the limit time to allow customer submit rma request for an order.
  • Allow guests to request RMA (Y/N).
  • Enable 'Print label' button.
  • Enable 'Reasons' option.
  • Allow add 'Other' option for reasons.
  • Allow per-order item RMA.
  • Allowed file extensions.
  • Set RMA policy.

DEMO

Main Website: http://demo.vnecoms.com/marketplace-full/

Vendor Cpanel: http://demo.vnecoms.com/marketplace-full/vendors
User/Password:
vendor01/123123
vendor02/123123
vendor03/123123

Vendor Page:

http://demo.vnecoms.com/marketplace-full/vendor01 (GOLD GROUP)
http://demo.vnecoms.com/marketplace-full/vendor02 (GOLD GROUP)
http://demo.vnecoms.com/marketplace-full/vendor03 (FREE GROUP)

Admin:

http://demo.vnecoms.com/marketplace-full/index.php/admin/
demo/demo123

Doc & Help

Documents

Installation Guide

Step 1: Disable Compilation.

-         Log into Magento Admin Panel and go to System -> Tools -> Compilation and disable the compilation.

-         After last step you can run the compilation process again.

Step 2. Upload package files.

-         Extract the extension package.

-         Upload all files and folder inside the step1 folder to your magento root folder.

-         After all files in step1 folder is uploaded, upload all files and folder inside the step2 folder to your magento root folder.

Step 3.  Clear cache.

-         Go to System -> Cache Management. Clear the store cache.

Step 4. Clear cache.

-         Go to System -> Cache Management. Clear the store cache.

Step 5. Re-login.

-         Log out and log back into Magento Admin Panel.

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